As a first-time homeowner, I was quite apprehensive about undertaking the replacement of our furnace and air conditioning unit, especially the existing one (which stopped working a week before we took ownership in mid-November) was too old to be repaired. Our realtor recommended Dwyer Services as he had used them for his own home that he had to fully renovate. My apprehension was alleviated as our Comfort Advisor, Mike, made us feel at ease from start to finish in selecting in system that was appropriate for our needs. The actual removal and installation work was done quickly, neatly, and professionally. The main technician, Paul Andrew (I'm an Andrew Paul, so that was an unexpected delight), was very transparent and knowledgeable and explained the process and how the system worked, as the work was being done, which was duly appreciated by my wife & me. Paul & his counterparts were nothing but polite the entire job, and we highly recommend Dwyer Services.