Providing Cooling, Heating, & Plumbing Services to Brick, New Jersey

This would have turned out to be a five because they are so courteous and professional. A****, came and he was so kind and professional and honestly initially intended to do well. However I am not sure what happen between the time he went to call his ...boss and came back in. You came and realized at a point there was a leak or there is something that needed tightening. You tightened the possible leak and the issue was resolved. However you stated that I should invite the leak detection company 😏. When I said I'd prefer to know your pricing to compare, you stated you wouldn't know how many holes would be made so you can't and it wouldn't make sense. I called that company and they said $650 for 2 hours. I disclosed the house was for sale and you were now motivated to get the pricing and came back with a bill over $4000 and were offering me service plans. We discussed that perhaps what you did has resolved the problem. You were kind enough to advise me to put a tissue there and check if it gets wet. However you placed it on the already damp floor. After scraping it and drying it the tissue remained dry and you stated you would write that in your invoice and that you do not see an active leak and you have stated I should recheck in 4 hours. But you wrote something else entirely 🤔. My issue is your company was dishonest. Why didn't you just charge me and write what you did? Rather then want me to fix something and destroy something that didn't need repair? You actually resolved the issue during the inspection but should have been honest to bill for that rather then give me stress in believing I had a bigger problem. Well I paid the $79 inspection fee and called an honest company for another $125 to come and evaluate the supposed leak you said was coming up from the concrete and not the valve which wasn't the truth. You wrote false statements and gave me a fake report. I called back to discuss your findings and stated to them that this was different from what we discussed and left a message for you to call back . Well good thing there are other honest plumbers, there was no leak and nothing noted coming from the concrete as you insinuated. As a matter of fact the pipe has water stains and not corrosion as you stated in your report. The honest company even though I wanted to change that valve insisted there was no need to and the pipe shouldn't be changed as well. Take away from all this is, please just add honesty and integrity to all the great things you guys are doing. It goes along way. You could have just billed for tightening the loose valve and gained a lifetime customer rather then try to get me into dept to finance something I didn't need just because you were privileged to know it was in relation to a sale. Not cool sir, I genuinely believe you meant well and were under the instructions of the higher ups.Read More...

2023-03-26T08:05:35.708Z

I called on Tuesday they were there on Wednesday great service

2023-03-23T12:12:17.516Z

Thank you again for your prompt response and professionalism! Outstanding Job!

2023-03-22T21:09:25.229Z

We've been with Dwyer for a few years now after switching from another company. We are very pleased with the quality of the work of the service technicians, along with the very pleasant ladies that answer the phones and do the scheduling. We've also ...spoken to Mike on the phone for several issues with our new house and he has answered all our questions, as well as made some very helpful suggestions. We even recommended Dwyer to our son and daughter-in-law and will continue to recommend Dwyer in the future.Read More...

2023-03-17T20:18:19.119Z

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Was in need of a 2 new heaters for the past few years. Obtained numerous quotes from various companies. Although Dwyer was priced in the ballpark with other companies, they did their ...best to lower my cost and their customer service was outstanding. So respectful, responsive and helpful. Most importantly, their install crew came the next day, were two of the best workers I have ever had in my home to do work. Services: 2 Heating system installationsRead More...

2023-03-16T02:57:41.523Z